Direct Business Worldwide Enterprise LLC dont provide refunds. Any agreed refunds are at the discretion of Direct Business Worldwide Enterprise LLC and can be voided at anytime by the CEO. We take proud in customer service so we update you throughout the project to ensure your satisfaction. Before a final invoice and payment is made we walk with you and ensure your satisfaction is meet. Final invoice and payment is final. If an issue arises we reserve the right to issue an refund in the amount we see reasonable. Only the CEO or Chief Operating Officer has the right to offer refunds outside our refund policy.